In short
- Bought Premium on the web? You get a full refund if you ask within 14 days, no questions asked.
- The same goes for each yearly renewal, within 14 days of the renewal.
- Bought it in the app on your phone or tablet? The refund is handled by Google Play or the App Store.
Purchases on the web
Premium bought on the web at app.tacticboardsoccer.com is sold through Paddle, our reseller and merchant of record. You can ask for a full refund within 14 days:
- of the purchase of Premium yearly or Premium lifetime;
- of each automatic renewal of Premium yearly.
You do not need to give a reason. After 14 days payments are not refundable, except where the law says otherwise or the app did not work as described and we could not fix it.
How to ask
Use the link in the receipt email from Paddle, or ask Paddle at paddle.net, or write to us at andreacensabella85@gmail.com with the email address you used to pay. The money goes back to the payment method you used, usually within 5 to 10 working days depending on your bank.
What happens to Premium
When a purchase is refunded, the Premium it unlocked ends. Your boards stay saved; only the features beyond the free version are locked again.
Cancelling a subscription
Cancelling stops future renewals; it is not a refund. Premium stays active until the end of the year you paid for. To get your money back for the current year, ask for a refund within 14 days as described above.
Purchases in the mobile app
If you bought Premium in the app on Android or iOS, the payment was made with Google Play or the App Store, and only they can refund it:
- Google Play: request a refund on Google Play;
- App Store: reportaproblem.apple.com.